Last updated: June 2026

Shipping Address

Cadence Analytics Lab does not operate from a single fixed lab address. Orders are routed to whichever qualified team member has the instrumentation, availability, and turnaround capacity to handle your sample. Because of this, the shipping address for your sample is sent to you by email as part of your order confirmation, after payment, and is specific to your order. This address can vary between orders.

Shipping for Canadian Residents

Canadian customers ship their sample to the address provided in their order confirmation email using Canada Post or any courier of their choice. Packaging and labelling instructions specific to your service are included in that same email. You are responsible for the cost of shipping your sample to us.

Shipping for US Customers

Cadence accepts samples from customers in the United States. Customs clearance, import requirements, and any border risk associated with shipping a sample into Canada are the customer’s responsibility, not Cadence’s.

For peptide samples specifically, delivery of tested vials back to a US customer is not guaranteed. A package of peptides addressed to an individual, or to a recipient without the appropriate import clearance, can be treated by customs as an unauthorized prescription medicine shipment, regardless of how the package is labelled. Canada Border Services Agency may hold, seize, or refuse entry of these vials on that basis at the border.

If your sample or returned vial is held, delayed, or refused entry by customs on either side of the border, Cadence is not responsible for that outcome and cannot offer a refund on that basis.

Returns and Refunds

Cadence Analytics Lab provides testing services, not physical goods, so traditional product returns do not apply. Once a sample is received and testing begins, the sample is consumed in the analytical process and cannot be returned. For this reason, we do not offer refunds once testing has started.

If you need to cancel an order before your sample has been received and testing has begun, contact us as soon as possible and we will do our best to accommodate the request.

Lost or Undelivered Samples

If your sample is lost in transit before it reaches us, contact us with your order number and shipping tracking information so we can look into it. Cadence is not responsible for samples lost or damaged in transit before they reach our team.

Contact

Questions about shipping your sample or this policy can be sent to contactus@cadenceanalyticslab.com.